CUSTOMER CARE

At Queen Vibes, we prioritize our customers and their satisfaction. Our customer care policy is built on clear communication, active listening, respect, responsiveness, quality, satisfaction, and continuous improvement. We are committed to addressing any concerns or questions promptly, providing high-quality products and services, and continuously improving our business to meet the changing needs of our customers. Thank you for choosing Queen Vibes for all your wig and hair accessory needs.

PRIVACY & SAFETY

At Queen Vibes, we take our customers' privacy and safety very seriously. We are committed to protecting your personal information and ensuring a safe shopping experience.

Privacy Policy:

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We collect and use your personal information only for the purpose of fulfilling your orders, providing you with the best possible service, and improving our business. We do not share your information with third parties unless it is necessary to process your orders or comply with legal obligations.

We use secure payment gateways and industry-standard encryption to protect your financial information when you make a purchase. We also use secure servers and firewalls to protect your personal information from unauthorized access, theft, or loss.

Safety Policy:

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We ensure that all of our products meet the highest safety standards and regulations. We source our wigs and hair accessories from reputable suppliers and manufacturers who follow strict safety protocols.

We also follow safety protocols in our store to ensure a safe shopping experience for our customers. We regularly sanitize our store and products, and our staff wears masks and follows other safety guidelines to prevent the spread of diseases.

If you have any questions or concerns about our privacy or safety policies, please do not hesitate to contact us.

We are committed to providing a safe and secure shopping experience for our customers.