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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing Queen Vibes as your destination for premium quality wigs. We appreciate your business and want to ensure a smooth and hassle-free shipping experience for you.

  • Processing Time: All orders will be processed within 1-3 business days from the date of purchase. Please note that this processing time is separate from shipping time.

  • Shipping Methods: We offer standard and express shipping methods to cater to your needs. The shipping time will depend on your location and the shipping method you choose during checkout.

  • Shipping Rates: Shipping rates will vary depending on your location and the shipping method you select during checkout. You will be able to see the shipping cost before you make the final payment.

  • International Shipping: We offer international shipping to most countries. However, please note that international shipping rates may be higher and the delivery time may be longer due to customs regulations.

  • Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order until it is delivered.

  • Delivery: We strive to deliver your order within the estimated delivery time. However, please note that delivery time may vary due to unforeseen circumstances such as weather, holidays, or customs delays. We will not be responsible for any delays caused by the shipping carrier.

  • Shipping Address: Please ensure that the shipping address you provide during checkout is correct and complete. We will not be responsible for any delays or additional shipping charges caused by incorrect or incomplete shipping addresses.

  • Lost or Stolen Packages: We are not responsible for any lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

  • Return Shipping: If you need to return a product, you will be responsible for the return shipping costs. Please see our Return Policy for more information.

  • We hope this policy provides you with all the necessary information regarding our shipping process. If you have any further questions or concerns, please feel free to contact us. Thank you for choosing Wig Salon for Queen Vibes!

RETURNS & EXCHANGE POLICY

  • At Queen Vibes Wig Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer an exchange or return policy. Please read our policy carefully before making a purchase.

  • Exchange Policy: If you are not satisfied with the wig you received, you may exchange it for a different wig of equal or lesser value within 14 days of receipt. The wig must be unused and in its original packaging with all tags attached. You will be responsible for the shipping costs associated with the exchange.

  • Return Policy: If you would like to return your wig for a refund, you may do so within 14 days of receipt. The wig must be unused and in its original packaging with all tags attached. We will not accept any returns that have been worn, altered, or damaged in any way. You will be responsible for the shipping costs associated with the return.

  • Refund Policy: We will issue a refund to your original payment method within 7-14 business days of receiving your returned wig. Please note that shipping costs are non-refundable.

  • Damage Policy: If your wig arrives damaged or defective, please contact us within 48 hours of receiving your order. We will require a photo or video of the damage in order to process a return or exchange.

  • Cancellation Policy: If you need to cancel your order, please contact us as soon as possible. If your order has not shipped, we will cancel your order and issue a full refund. If your order has already shipped, you will need to follow our return policy to receive a refund.

  • Exchange/Return Process: To initiate an exchange or return, please email us at [insert email address] with your order number and reason for the exchange or return. We will provide you with further instructions on how to proceed.

  • Please note that we reserve the right to refuse any exchange or return that does not meet our policy requirements.

  • Thank you for shopping at Queen Vibes Wig Shop!

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